Frequently Asked Questions (FAQ)
Are all products available online are ready stock?
Yes, all products displayed on our website are ready stock unless stated otherwise (pre-order, etc).
What currency do you use on this website?
All displayed items and transaction made on the website are in Australian Dollars (AUD).
What are your shipping charges?
For Australia: Good news! Orders above $49 gets FREE SHIPPING. We charge flat rate shipping of $9.90 for all orders below $49. We also provide FREE pick up services for Perth customers.
22/03/2020 Update - FREE SHIPPING for all Australian orders. Limited time only.
Shipping charges depends on the weight of your order and the destination country. Orders above $49 gets a $10 (AUD) discount. Use code INTERNATIONAL10 during check out. (Strictly for international customers).
How can I get Free Shipping for international order?
We do not provide Free Shipping for international order however we will give you a $10 discount for international order above $49 to offset your shipping costs. Use code INTERNATIONAL10 during check out. (Strictly for international customers).
Can I use the discount code if my purchase is below $49 or I am shipping orders in Australia?
The $10 discount code is strictly for international customers intending to purchase items above $49. We reserve the right to not process your order and refund if necessary should the shipping discount code be used for purchases below $49 or if you are shipping your orders to local Australian addresses.
I am an international customer and eligible for $10 off shipping but I also have other subscriber codes I would like to use but the check out only allows one code per transaction. Please help.
Please email us at email@example.com or contact us on Facebook or Instagram, we promise we will respond fast. We will then issue you with an invoice that incorporates all the discounts that you are eligible via email. You will then be able to complete the transaction via the link provided in your email. We apologise for the inconveniences. At this stage only one code are accepted per transaction. We will try to resolve the matter as soon as we can.