Frequently Asked Questions (FAQ)

Discount Code

Can I use "WELCOME10" code more than once?

No, this code is only for one time use only. Please do not use it more than once by using different email, etc. We have the right to not process your order.

Products

Are all products available online are ready stock?

Yes, all products displayed on our website are ready stock unless stated otherwise (pre-order, etc).

Currency

What currency do you use on this website?

All displayed items and transaction made on the website are in Australian Dollars (AUD).

Shipping (Australia)

What are your shipping charges?

Good news! Orders* above $59 gets FREE EXPRESS SHIPPING.

(*Gift card order does not contribute towards the $59 minimum spend)

Shipping Options WA Other States
Letters - Items up to 250g $3.30 $3.30
Parcel with tracking $7.95 $9.95
Express with tracking $10.95 $12.95

 

We also provide FREE pick up services for Perth customers. Due to Covid-19 preventive measures, we are currently offering non-contact pick up. Please whatsapp (message only) to arrange pick up.

 

How long does it take to receive my order?

We currently use Australia Post for all deliveries. Please allow us up to 1 business day to process and to then lodge your orders at the post office. From then, it will reach your nominated delivery address based on the following:

Delivery Method

WA Metro

WA Rural

Other States Metro

Other States Rural

Letters 2-3 3-4  4-6  4-5 
Parcel 4-5  3-6  4-8 
Express 3-4  1-2  3-4 

The numbers are indicative business days based from Australia Post website. 

How do I know when my order will arrive?

After processing your orders, a tracking number will be supplied to you via your nominated email or via SMS to your nominated mobile. Please use the tracking number to track your delivery status at Australia Post website

Shipping via AU post letters do not have tracking details.

 

***DUE TO CURRENT CIRCUMSTANCES, WE CURRENTLY DO NOT PROCESS INTERNATIONAL ORDERS UNTIL FURTHER NOTICE***

Shipping (International)

Shipping charges depends on the weight of your order and the destination country. Orders above $59 gets a $10 (AUD) discount. Use code INTERNATIONAL10 during check out. (Strictly for international customers).

How can I get Free Shipping for international order?

We do not provide Free Shipping for international order however we will give you a $10 discount for international order above $59 to offset your shipping costs. Use code INTERNATIONAL10 during check out. (Strictly for international customers).

Can I use the discount code if my purchase is below $59 or I am shipping orders in Australia?

The $10 discount code is strictly for international customers intending to purchase items above $59. We reserve the right to not process your order and refund if necessary should the shipping discount code be used for purchases below $59 or if you are shipping your orders to local Australian addresses.

I am an international customer and eligible for $10 off shipping but I also have other subscriber codes I would like to use but the check out only allows one code per transaction. Please help.

Please email us at sakeenabooks@gmail.com or contact us on Facebook or Instagram, we promise we will respond fast. We will then issue you with an invoice that incorporates all the discounts that you are eligible via email. You will then be able to complete the transaction via the link provided in your email. We apologise for the inconveniences. At this stage only one code are accepted per transaction. We will try to resolve the matter as soon as we can.